FAQs
Possibly. Our normal delivery hours are between 10am and 6pm. Any deliveries outside of those hours will incur a surcharge of $100 and up. Give us a shout – we’ll do our best to work around your schedule.
We have 2 hour window for deliveries because unfortunately we cannot control traffic, flat tires, etc. and we’ve learned to leave more time rather than less. We always aim to get there at the beginning of your delivery window, so we’ll do our best.
Alas, we do not. We’ve run the numbers and the prep / delivery / pick-up overhead is too high to be worthwhile for either of us.
We understand that many of our clients only have a need for a vehicle for a time period of less than a day, however by renting it to you for even 10 minutes, we are eliminating the possibility that we can rent the car to another customer. So in essence, we are giving up the car for the full day regardless of how long you use it for. As such, we must charge for a full day.
Sorry to have to say ‘no’ again. Because of the huge demand we get for weekend rentals, we aren’t able to offer a guaranteed one-day rental on a Friday, Saturday or Sunday in advance. Similar to the above, if we guarantee it to you for just a day, we’re giving up the chance to rent it for 2 days, which is what most folks want on the weekends and what we need to do to make business sense.
If you really, really need that car for your wedding/anniversary/surprise gift, and it’s gotta be on the weekend, the only way to guarantee it 100% is to book for a full weekend (Friday-Sunday, 48 hours).
There is one exception though: We do offer “non-guaranteed” (i.e. stand-by) one-day rentals on weekends on a walk-in basis only. So if you give us a call on Saturday morning and the car you want is still available, we’ll gladly rent it to you same-day for just that day.
Ok, we’re really, really trying not to be heartless here, but know this: When someone calls to cancel a rental, there’s an 80% chance that they use the death-in-the-family excuse with us. (yes, we’ve measured.) We’ve heard it so much, that A) we can’t believe that so many people would stoop so low, and B) We don’t believe it anymore. We’re very sorry if you actually have a death in the family, because there are a lot of people out there who cry wolf and have ruined it for you and made us cold, heartless automatons.
Believe it or not, the answer is yes. In all 50 states, if you carry full-coverage insurance (that means Liability, Comp, and Collision) your insurance will automatically carry over and cover you when you rent a car from us – regardless of what you drive or what you rent. And it’s for the same reason that if you’re driving down the highway in your Camry and you happen to knock a Ferrari off the road, your insurance will cover the damage.
Unfortunately, we’ve had bad experiences in the past with underage drivers getting their hands on our exotics after their relative rented the vehicle to ‘drive them’ to prom. So we don’t do any prom rentals, full stop. However, if you’re a parent and want to arrange to rent one of our luxury sedans to be ‘chauffeur’ for the night, we’re happy to accommodate – just make sure that YOU make the call!
All our rentals include 100 miles per rental day. After that, mileage rates differ depending on the vehicle – check out the car information pages for specifics. If you more than double your included mileage on a rental, there is an additional $3/mile surcharge on top of the standard mileage rate.
For example: You rent the Lamborghini Gallardo for one day. The first 100 miles you drive are included in the price of the rental. 100-200 miles costs you $1.95/mile. Anything over 200 miles costs you $4.95/mile. All mileage charges are billed out of your security deposit.
Due to the extremely high cost of the vehicles we offer, it is our policy to take a refundable security deposit for all our rentals and Dream Car Tour participants. The deposits range from $2,500 – $15,000 depending on the vehicle and level of insurance you carry. Rest assured, this is refunded in full once the vehicle has been returned to us and thoroughly inspected. This usually takes 3-5 business days after the end of your rental. If there are any additional mileage charges or minor damages, they are billed from your deposit and the balance is refunded back onto your credit card.
We come across a lot of minor scuffs and scrapes on our cars when they go out on rentals – sometimes customers scrape a wheel, scratch a front bumper or bubble a tire (to name but three). These repairs are quick and relatively inexpensive to make and are billed from the security deposit in order to minimize the amount of time the car is off the road. Once your invoice has been settled, you can of course make a claim to your insurance company to be reimbursed for any charges.
The tax rate depends on which state you receive delivery of the vehicle. (Insider tip: For NY/NJ renters, pick up at our NJ location to save big. The tax rate for rental cars in NJ is 7% compared to almost 20% in New York City. We are only 5 minutes over the George Washington Bridge.)